Support

Start with the extension, then the checks, then write to us.

Most questions about the connectors come from an extension and its companion at different versions. The checks below settle those in a minute; everything else reaches a person.

Which extension?

Hermes Connector

Questions · Setup · Issue tracker

WebMCP Explorer

Questions · Setup · Issue tracker

DeepSeek Harness Connector

Questions · Setup · Issue tracker

Universal AI Agent Connector

Questions · Setup · Issue tracker

EntireShot

Questions · Setup · Write to us

Check these first

  • Connectors: the version in chrome://extensions equals the companion you installed.
  • The program on the other end was fully restarted after the install: Hermes, DeepSeek Harness or the connector app.
  • You entered the pairing code printed after the last install.
  • The tab you expect is attached, or has the right role, for the session that asks.
  • WebMCP Explorer: the site was allowed; native calls need WebMCP support in both the browser and the page.
  • EntireShot: the verdict and the info panel say why a page was not captured whole.

Known cases

“Companion offline” right after an update

The browser updated the extension and the companion did not follow. Install the companion with the same number and restart the program it serves.

Chrome shows “started debugging this browser”

Shown while Trusted input is on (Hermes Connector) or while a tab with a role is controlled (Universal AI Agent Connector). Cancel the bar and the tab is private again.

A request fails with “no attached tab” or “no role”

By design: a session without an attached tab, or a tab without the matching role, gets a refusal, never someone else’s page.

EntireShot says Partial

Part of the page is missing, and the info panel names the reason: a panel that could not be unfolded, a page that kept growing, a limit reached.

Write to us

A reproducible defect in one of the four open-source extensions goes to its public issue tracker, where the fix is visible. Anything else, EntireShot included, and any privacy question: hello@corsen.ai.

Include the extension and companion versions, your browser and system, the steps in order, and what the panel said. For EntireShot, the diagnostics record from the editor’s info panel holds no page content. Never send page content or a screenshot of a private page.

Found a vulnerability?

Use the contact in security.txt rather than a public issue, so it can be fixed before it is described.